I didn't receive my purchase or access

Updated July 18, 2026

If your purchase doesn't show up right after checkout, here are the quickest things to check:

1. Check your email. Look for the order confirmation at the address you used at checkout, including your spam or junk folder.
2. Open your order. Sign in and go to the Orders area of your account — you can view and re-open your purchase there at any time.
3. Give it a moment. If your order is still processing, it will finish shortly and become available to open.

Still not seeing it? Contact us with your order number and the email you used at checkout, and we'll get it sorted.